Service and Maintenance

Parker Technical Service & Support You Can Rely On

At Parker Healthcare, we provide trusted technical service and long-term support for medical gas and respiratory equipment used in critical clinical environments. Our highly trained, OEM-certified service team works in close partnership with hospitals and healthcare facilities across Australia to ensure equipment remains safe, reliable and fully compliant with all relevant standards.

With a proactive and customer-focused approach, we support the full equipment lifecycle — from routine servicing and preventative maintenance to repairs, calibration and technical advice. Our priority is to minimise downtime, extend equipment life and support uninterrupted patient care

Comprehensive Equipment Servicing
We service and support a broad range of Infant Care, Medical gas and Clinical equipment, including:

  • Medical gas mixers and blenders – Maxtec, Bird, Sechrist, BioMed Devices
  • Analgesia systems – Porter MXR, Nitronox Plus, MIDAS Digital
  • Infant care equipment – Atom Medical, Apnoea Monitors, Phototherapy equipment
  • Jaundice meters – calibration and servicing
  • Blood and fluid warmers – Biegler
  • O-Series regulators, flowmeters, Suction attachments & regulators – Comweld Healthcare, Ohio, Hersill
All servicing is carried out by experienced technicians using approved procedures and genuine parts.

Preventive Maintenance Programs

Regular preventative maintenance is essential for equipment performance, patient safety and compliance. Our maintenance programs are designed to:

  • Maintain optimal device performance
  • Reduce unexpected equipment failures and downtime
  • Align with manufacturer IFUs and hospital protocols
  • Support accreditation, audits and regulatory requirements

Programs can be tailored to suit individual department needs and service schedules.

Repairs & Technical Support

When issues arise, our service team provides prompt, effective technical support, including:

  • Fast fault diagnosis and repair
  • Use of genuine replacement parts
  • On-site and workshop repair options
  • Full functional testing prior to return to service

Our goal is to restore equipment quickly and safely, with minimal disruption to clinical operations.

Compliance & Documentation

All servicing is completed in accordance with relevant Australian Standards, including AS3551:2012, and OEM recommendations. We provide comprehensive documentation, including:

  • Electrical safety testing where applicable
  • Calibration and performance verification
  • Detailed service reports
  • Records to support hospital compliance and audit requirements

On-Site Service & Field Support

Our mobile service team offers responsive on-site support across Australia. Whether scheduled maintenance or urgent assistance is required, we deliver reliable service when and where it matters most.

Loan & Evaluation Support

To support continuity of care and clinical evaluations, we offer:

  • Loan equipment during servicing or repairs (subject to availability)
  • Demonstration units for evaluation and bench testing
  • Technical support throughout hospital trials and assessment processes
Training & Ongoing Support

We go beyond servicing by providing ongoing value through:

  • Device operation and user training
  • Technical support for biomedical and engineering teams
  • Product knowledge and application guidance

Our team works closely with clinical and technical staff to ensure confidence in equipment use and performance.

Book a Service or Speak With Our Team

For service bookings, technical support or maintenance planning, contact the Parker Healthcare service team. We are committed to delivering responsive support, technical expertise and dependable service you can trust.